Until you press the Submit button on the forms you're presented with, your data has not been submitted to our database, therefore you can restart the full procedure. If your information has already been submitted on one of the forms, please restart the process, and send us an email informing us at support@bluemonks.nl
If you are unable to submit your files , please double-check that the file does not exceed the 10mb limit. We have introduced a file size limit to ensure the high-performance of our onboarding tool.
If you have checked the file, and are still unable to upload it please send an email to support@bluemonks.nl to receive further assistance.
If you are unable to complete your onboarding through our online tool, please send an email to support@bluemonks.nl detailing your reasoning, and we will work with you to find an alternate solution.
In this case, there are two options. You can either restart the onboarding procedure, filling out the respective forms again, or email support@bluemonks.nl with the correct file and your full name. If the file you have uploaded is of a sensitive nature and you would like it to be deleted, please include this statement within your email, and we will delete the aforementioned documentation with immediate effect.
This can happen for a variety of reasons. To enable us to effectively troubleshoot this issue, please first ensure that you are not connected to a VPN or any other web proxy services. Also, ensure that you are connected to the internet on a safe and secure network. Please email support@gluemonks.nl for further assistance.
Bluemonks takes great care in how we handle your data, and all of our client data remains within the EU - to comply with the applicable domestic, and international regulatory requirements. For more information on how your data is handled, please refer to our terms of use and privacy agreement, which can be found by accessing the menu at the top left of this page.
To return to the Homepage, simply click on the company logo at the top of any page.
Our servicedesk can currently support you in the following languages: Dutch,German,English,Spanish,French and Catalan.
As required by financial regulators, different legal forms require different documentation to complete their onboarding process. Please consult the field pertaining to your legal form below. In the case that the required documentation for each respective legal form changes, the updated requirements will be listed below, and represent the most up-to-date information.
Couldn't find the answer you were looking for?
+31 (0) 999 999 999Our in-house servicedesk is available 7 days a week from 09:00 CET - 17:00 CET
support@bluemonks.nl
Alternatively send an email with your full-name and question to our technical support email.
*Disclaimer: All of our servicedesk agents are located within the EU and are available during normal business hours, therefore we cannot guarantee immediate assistance outside of the aforementioned hours. For urgent requests such as security concerns, or a breach in the integrity of your IT systems, please contact engineering@bluemonks.nl for assistance.
